App / Casino
These legal terms set out how your account, data and activity on crab jili are governed — what we commit to, what you agree to, and how access is determined by local law in your eligible region. Read through each section to understand your rights and how to raise any question directly with our support team.
Access to crab jili and its lobby — including slots, live casino tables, fishing games, and sports betting markets — is available only where local law permits. We do not assert universal access; eligibility is assessed against the applicable legal framework in your region at the time you use the platform. By creating an account, you confirm that access is lawful in your jurisdiction and that you meet the age requirements set by local regulation. Transactions processed through GCash, Maya, GrabPay, PESONet or Bank Transfer are subject to the terms of each payment provider in addition to ours. We do not control processing timelines or limits set by those providers; the figures shown in your account reflect what each channel reports to us. If a discrepancy appears between your e-wallet statement and your crab jili wallet balance, contact support with your transaction reference and we will work through the record with you. These terms apply to all account activity — deposits, withdrawals, game play, account settings changes and support requests. They do not extend to third-party websites linked from our pages; those sites operate under their own policies, and we are not responsible for their content or data practices.
Deposits and withdrawals via GCash follow both GCash's own service terms and our transaction policy. Limits shown at checkout are the current applicable caps.
Maya transfers are processed according to Maya's platform rules. The amount posted to your crab jili wallet reflects what we receive after provider-side handling.
GrabPay payments are subject to GrabPay's linked account terms. Contact your GrabPay account support for provider-side queries; contact us for lobby wallet queries.
PESONet and direct bank transfers carry standard interbank processing times set by BSP guidelines. Your crab jili wallet is credited once funds clear on our end.
Not every element of your crab jili experience falls under a single policy document. Understanding what each section governs helps you know exactly where to look when a question comes up — whether it concerns your account, a payment rail, the content you see, or a third-party link.
Rules covering account creation, login, identity verification and session management fall under this policy. Your account dashboard shows the current status of any pending verification step; follow the fields shown there to complete it.
Deposits and withdrawals using GCash, Maya, GrabPay, PESONet or Bank Transfer are covered up to the point funds enter or leave our system. Provider-side handling is governed by each provider's own terms, not ours.
Game titles from Pragmatic Play, Microgaming, Habanero, JDB and PlayStar are displayed under licensing arrangements those studios hold. We carry the lobby; each studio is responsible for the content of the games they supply.
Links to external sites, payment portals outside our checkout, or social channels do not fall under this policy. If you follow a link away from crab jili, the destination site's own terms and privacy rules apply from that point onward.
You have clear, actionable options under this policy — not just abstract rights, but real steps you can follow inside your account or through our support channel. Start in your account dashboard: your transaction history, current account details and verification status are all visible after login without needing to contact anyone. If you spot an error in your registered details — an email address, phone number or preferred payment method — you can edit those fields directly in account settings; we will apply the change on our side once verification is complete. For anything that cannot be resolved through the account interface, our support team handles policy questions via live chat and email. Bring your account reference number and a description of the issue; that speeds up the process on our end. We aim to acknowledge every policy-related query within the timeframe shown in the support section below.
Your full deposit and withdrawal history is available in the Transactions tab after login. Each entry shows the channel used — GCash, Maya, PESONet — the amount and the status reported by the provider.
Name, contact number and linked e-wallet details can be updated in account settings. Some changes require a re-verification step; the fields shown in your account will prompt you when that applies.
If a section of this policy is unclear or you believe a rule has been applied incorrectly to your account, open a support ticket with your account ID and the specific section in question. We will respond with the applicable policy reference.
Account closure requests are handled through support. Submit the request from your registered email address so we can verify ownership before processing. Any remaining wallet balance must be withdrawn before closure completes.
Policy questions about your account, transactions or data handling can be directed to our support team through any of the channels below. Have your account reference ready when you reach out — it lets us pull the relevant record without asking you to repeat details.
Open the chat icon from any page inside your logged-in account. Live chat is the fastest path for account-access and transaction questions; a team member picks up the thread and responds with the policy reference that applies.
Send policy queries, data requests or account closure requests to our support email address shown in your account settings. Include your account ID and the specific question; we respond with a written record you can keep.
Many policy steps — transaction records, detail corrections, verification status — are self-service inside your dashboard after login. Check there first; it shows the current state of your account without any wait.
Your account security and the handling of the data you share with us are not afterthoughts — they are built into how the platform operates. Every session runs over an encrypted connection; data transmitted between your device and our servers is not readable in transit. We store only the information needed to operate your access and process transactions through GCash, Maya, GrabPay, PESONet or Bank Transfer; we do not sell or share personal account data with third parties outside of payment processing and legal compliance requirements.
We retain account and transaction records for the period required under applicable financial regulations in the regions where we operate. After that window, records are removed from active systems in line with our retention schedule.
We use session cookies to keep you logged in and to remember your lobby preferences. You can clear cookies through your browser settings at any time; doing so will end your current session and reset stored preferences.
You are responsible for keeping your login credentials private. If you suspect your account has been accessed without your consent, change your password immediately through account settings and contact support with the date and time of the suspected access.
To request a change to how your data is handled — or to ask what data we hold on your account — contact support via email from your registered address. We will confirm the data held and the applicable retention rule within the response.
These are the questions we hear most often about our legal terms, account rights and data practices. If your question is not answered here, open a support ticket from your logged-in account with the specific section you are asking about.
Access depends on local law and eligible regions. When you create an account, you confirm that access is lawful where you are located. We do not assert access in jurisdictions where local regulation does not permit it; check the eligibility notice on the account registration page for the current applicable statement.
We collect the information needed to verify your account and process transactions — your name, contact details and linked payment method such as GCash or Maya. We do not collect payment credentials directly; those are handled by your chosen payment provider on their own secure platform.
Go to account settings after login and edit the relevant field. Changes to name or linked e-wallet may require a re-verification step; the account settings page will show you what is needed. If the field is locked and you cannot edit it yourself, contact support with your account ID and the detail to be corrected.
Your transaction history is visible in the Transactions tab of your account dashboard after login — no request needed for standard records. If you need a formal written record for a specific period, email support from your registered address with the date range; we will compile and send it to you.
After account closure, we retain records for the period required under applicable financial and legal regulations. Active marketing preferences are removed on closure. Data held for compliance purposes follows our retention schedule and is not accessible to you during the retention window, but it is not shared with third parties outside of legal requirements.
Open a support ticket via live chat or email, including your account ID and the specific policy clause you believe was applied incorrectly. Our team will review the record, reference the applicable policy section in the response, and let you know the outcome — along with any corrective step if one is needed.