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Before you use your crab jili account — whether you're loading games, moving funds via GCash or Bank Transfer, or checking your wallet — these terms set the rules that govern that activity. They apply to all account holders where access is permitted under local law.
These terms form the agreement between you and crab jili when you register, log in and use any part of the platform — games, wallet, cashier or account settings. By completing registration, you confirm you have read and accepted the conditions described here. Access to crab jili is subject to local law in your region. Where eligibility is not permitted under applicable law, these terms do not create a right of access. We do not make representations about eligibility in jurisdictions beyond those where access is lawfully available. Your account wallet records all activity: deposits via GCash, Bank Transfer or PESONet are logged at the time of transaction. Withdrawal requests follow the same record trail and are reflected in your account history under the cashier tab. Nothing is processed outside that logged flow. These terms may be updated. When a material change occurs, we notify you through the in-account message centre or the email address registered to your account. Continued use after notification means you accept the revised terms. If you do not accept a change, you should stop using the account and contact support to discuss your options. The version date shown at the bottom of this page is always the current one in effect.
GCash deposits and withdrawals are logged in your cashier history at the moment of transaction. Review the record in your account wallet before raising a dispute.
Bank Transfer transactions are subject to the bank's own processing timeline. Your account wallet shows the status; the terms govern the point at which crab jili's obligation is fulfilled.
PESONet is a batch-settlement rail. Your wallet entry timestamps the receipt; the terms clarify that settlement timing is determined by the network, not by crab jili alone.
Not every interaction on the platform falls under the same set of rules. Understanding what is — and is not — within the scope of these terms helps you know where to look when something needs resolving.
Login credentials, session management, password resets and account suspension fall squarely within these terms. Any restriction on your account will reference a specific clause here, and you have the right to request the reason in writing.
Deposits, withdrawals and wallet transfers made through the cashier — whether via GCash, Maya or Bank Transfer — are governed by these terms alongside the payment provider's own conditions. Both apply; neither overrides the other.
Game rules, payout tables and live dealer procedures are published by the studio or provider making them available. These terms do not override game-level rules but do govern how disputes about game access or results are raised with us.
Links to external payment providers, identity verification services or game studios operate under those parties' own terms. We are not liable for the policies of third parties linked from the platform.
These terms are not one-directional. You have practical actions available to you at any point while your account is active. Knowing those steps means you are never stuck waiting for something to happen — you can move it forward yourself. Your transaction history is accessible in full from the cashier tab after login. Every deposit, withdrawal and wallet adjustment is recorded with a timestamp. If a record looks incorrect, you can flag it directly from within the history view — no need to contact support first for straightforward discrepancies. Account details — your registered email, mobile number and linked payment method — can be reviewed and updated in the account settings page. Changes to security-linked details may require a verification step, which the settings page will walk you through. Support is available by email or live chat if a required change falls outside what self-service allows.
Open the cashier tab after login to see a full log of account activity. Filter by date or transaction type to locate a specific entry.
Update your registered email address, mobile number or linked payment method from the account settings page. The form shows which fields can be changed without additional verification.
If you have a question about how a specific clause applies to your situation, submit it via the support form or live chat. We will respond with the relevant clause reference and our position.
For account restrictions, disputed transactions or payment queries, contact support with your account ID and the relevant transaction reference. The faster the reference, the faster the review.
Questions about how these terms apply to your account, a specific transaction or a restriction can be directed through three main channels. Each path is suited to a different kind of question — pick the one that fits the urgency and the detail level your query needs.
Use live chat for time-sensitive questions about account access or a transaction that shows an unexpected status. The chat window is accessible from the account page after login.
For written records of a dispute or a detailed policy question that requires a formal response, email support. Include your account ID and the clause or transaction you are querying.
Policy update notifications and responses to account-level queries appear in the message centre inside your account. Check it regularly if you have an open query with the support team.
Account security and data handling are part of these terms, not separate from them. Here is how each area works in practice.
Account data — name, contact details, payment history — is used to operate your account and comply with applicable legal requirements. We do not sell personal account data to third parties. Retention periods are set by applicable law and our internal policy.
The platform uses session cookies to maintain your login state and functional cookies to remember account preferences. You can manage cookie settings through your browser. Disabling functional cookies may affect account features.
You are responsible for keeping your login credentials secure. We will never ask for your password by email or chat. If you suspect unauthorised access, use the account settings page to change your password and contact support immediately.
To request a correction to your personal data or to ask what data we hold on your account, contact support by email with your account ID and the specific data category you are asking about. We aim to respond within the timeframe required by applicable law.
Below are questions about these terms that come up often. If your question is not here, reach us through live chat or email support with your account ID.
You do not re-submit a form each time. When terms are updated, we notify you via the in-account message centre or your registered email. Continued use of your account after that notification counts as acceptance of the revised version.
The transactions section covers all cashier activity, including GCash. Your account wallet logs every deposit and withdrawal. If a GCash transaction shows an unexpected status, check the cashier history first, then contact support with the transaction reference.
Yes. Email support with your account ID and specify which data category you are requesting. We handle data requests in line with applicable law and will respond within the required timeframe.
A terms violation may result in account restriction or closure depending on the nature of the breach. You will receive notice referencing the specific clause, and you have the right to request a written explanation and to raise a formal query through support.
Game rules — payout tables, feature mechanics, round outcomes — are set by the studio providing the title. These terms govern your access to those games and how disputes about game access or technical errors are raised with us, not the game mechanics themselves.
Go to account settings after login. Most fields — email, mobile number, linked payment method — can be updated directly. Changes to security-linked details trigger a verification step shown in the same form. Contact support if a field is not editable from settings.