App / Casino
This policy explains what information we collect when you use your crab jili account, how we use it, and the choices you have over your own data. It applies to account holders in the Philippines and eligible regions where access is permitted under local law.
When you create an account, we collect the details you submit during registration — your name, contact information, and any identity verification documents required for your account tier. Each time you log in or complete a transaction, we record session data and transaction identifiers. This lets us match your GCash deposit, Maya transfer, or Bank Transfer entry to your account wallet accurately and resolve any discrepancy you raise with support. We also collect device and browser signals — screen size, operating system, session timestamps — to keep the platform running correctly on your phone. We do not sell this data. We do not share it with advertising networks. Third-party payment processors like GCash and Maya receive only the transaction data they need to complete your transfer; they operate under their own separate privacy terms. We retain account records for as long as your account remains active and for a period after closure as required under applicable law. You can ask us to clarify what we hold at any point by reaching out through the support channel listed on this page. Availability of services and how data-handling obligations apply to you depends on local law and the eligible region you access from.
Not every part of your experience falls under the same rules. Here is how the coverage breaks down across the four main areas of your account activity so you know exactly what this policy governs and what sits outside it.
Registration details, login records and identity verification data are fully covered by this policy. When you update your email address or phone number inside account settings, that change is logged and protected under the terms described here.
Deposit and withdrawal records linked to your wallet — whether via GCash, Maya, GrabPay, PESONet or Bank Transfer — are stored under this policy. The payment processor's own privacy terms govern how they handle data on their end.
Your game session history and the titles you open in the lobby are recorded to your account. This data is used to show your recent activity and is not shared outside our platform without your request or a legal obligation.
Links to external services, studio pages or payment provider portals leave the scope of this policy once you navigate away. We are not responsible for data practices on sites we do not operate, even where a link originates from the lobby.
You have real, actionable choices over the data we hold. Reviewing your account history is the first step — log in and check the transaction records and profile details visible in your account dashboard. If something looks wrong, you can raise a correction request directly through support; we will match it against our records and update your file where the change is valid. Data questions that go beyond a simple correction — such as asking what specific information we hold or requesting that we close your account and handle retention according to applicable rules — should be sent through the contact paths listed in the support section below. We respond to these requests in line with the obligations that apply to us under local law. How quickly we can act depends on the nature of the request and the verification steps needed to confirm your identity before we make any changes to your record.
Log into your account and open the profile section to see the personal details and transaction history currently on file. The dashboard shows what we hold for your active session.
If your registered phone number, name or contact email is outdated or inaccurate, submit a correction through the account settings page. Support can assist if the field is locked pending verification.
For questions about how we use a specific piece of your data, contact us through the support email or live chat. Describe which data point you are asking about so we can give you a direct answer.
If you want your account closed and records handled according to applicable retention rules, send that request to our support team. We will confirm receipt and walk you through the steps required to process it.
Three routes are available if you have a question specifically about your data or this policy. All paths connect to the same team; choose the one that fits how you prefer to communicate.
Open the chat widget from any page inside your logged-in account. Mention 'privacy question' at the start of the conversation so the agent can direct your message to the right team member without delay.
Send a message to our support email address listed in your account's Help section. Include your registered contact number or the GCash or Maya number linked to your wallet so we can verify your identity quickly.
The Help section inside your account dashboard includes a Privacy and Data category. You can submit a written request there, and the form routes it directly to the team handling policy and data queries.
These are the four main practices that shape how your data is held inside this platform. Each one reflects a real operational commitment rather than a general statement.
We use cookies to keep you logged in across your session and to record which games you opened so the lobby remembers your activity. You can clear these through your phone's browser settings at any time; doing so will end your current session.
Access to your account requires your registered credentials. We do not store payment PINs or e-wallet passwords. Your GCash, Maya or GrabPay authentication happens on the payment provider's own screen, not inside our platform.
We keep your account records while your account is active. After closure, we retain the minimum data required under applicable rules, then delete or anonymise the rest. You can ask what we hold at any point through the support paths on this page.
When this policy changes, we post the updated version at this URL and note the revision date at the top of the page. Continued use of your account after a posted update means you have seen the revised terms. Contact us if any change raises a question.
These are the questions we hear most often from account holders in the Philippines about how this policy works in practice.
Yes. The transaction records we create when you deposit via GCash, Maya or Bank Transfer are covered by this policy. The payment provider's own privacy terms apply to data they hold on their systems — that part sits outside our policy scope.
Log into your account and check the profile and transaction history sections. For a fuller picture of what we hold, send a request through the support email or the Help Centre form inside your account dashboard. We will respond in line with the obligations that apply under local law.
Go to account settings and update the field directly if it is editable. If the field is locked — often the case when identity verification is pending — contact support via live chat or email and we will process the correction after confirming your identity.
Access to your account data is limited to staff who need it to operate your account, resolve a support request or meet a legal obligation. We do not share your personal details with third parties for advertising or marketing purposes.
After closure, we retain the minimum records required under applicable rules, then delete or anonymise the remainder. Send a closure request through the support team and we will confirm what retention applies to your specific account before processing it.
Yes. When we update this policy, the revised version is posted at this page with a new date noted at the top. We recommend checking this page periodically. If a change affects how your data is handled in a significant way, we aim to notify you through your registered contact details.